Job Description
Are you ready to join a dynamic team and start your career immediately?
Apex Support Solutions is currently seeking dedicated Night Shift Customer Service Representatives to join our growing team in New York and Ohio. We offer competitive pay, comprehensive benefits, and a supportive work environment for those who value exceptional service. If you are available to work overnight shifts and thrive in a fast-paced setting, we want to hear from you!
Why Choose Us?
- Immediate Start: Begin your career within days of applying.
- Night Shift Differential: Earn up to $4.00/hour more for working overnight hours.
- Professional Growth: Clear pathways for advancement within the company.
Don't miss this opportunity to advance your career in Customer Service. Apply today and become part of the Apex Support family!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Manage and resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Enter and update customer information accurately in our CRM database and ticketing systems.
- Provide product and service information to customers, ensuring clarity and accuracy.
- Collaborate with the support team to escalate complex issues and ensure timely follow-up.
- Adhere to all company policies, procedures, and quality standards during every interaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for high achievers.
- Strong verbal communication skills and the ability to type at least 40 WPM.
- Must be available to work rotating night shifts, including weekends and holidays.
- Reliable internet connection and a quiet home office space are required.
- Proficiency with basic computer applications and MS Office Suite.