Job Description
Are you ready to start a rewarding career in customer service with flexible night shift hours?
Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our thriving team in Oakland, Illinois. We are committed to excellence and offer comprehensive paid training to ensure you have all the tools needed for success.
In this role, you will serve as the friendly voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Whether you are an experienced professional looking for a new opportunity or a motivated individual seeking entry-level employment, we provide the environment and support you need to grow.
Why Choose Apex Support Solutions?
- Paid Training: No experience needed? No problem. Our paid training program gets you up to speed quickly.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Night Shift Flexibility: Enjoy great work-life balance with evening schedules.
- Career Advancement: Clear paths for promotion and professional development.
- Modern Equipment: High-performance computers and headsets provided.
Our Commitment to You: We value diversity and inclusion and strive to create a supportive work environment for everyone.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints, questions, and technical issues efficiently and accurately.
- Document all customer interactions and transactions in our CRM system.
- Adhere to company scripts, policies, and quality standards at all times.
- Collaborate with the support team to improve overall service delivery.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
- Handle sensitive customer information with the highest level of confidentiality.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Must be available to work night shifts (evenings, weekends, and holidays).
- Basic computer proficiency and typing speed of 35+ WPM.