Job Description
Are you a dedicated problem-solver looking for a stable career with immediate start opportunities? Apex Support Solutions is currently hiring a highly motivated Local Customer Service Representative to join our Oklahoma City team. We are looking for individuals who thrive in a fast-paced environment and are ready to excel on the Night Shift.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. If you want to advance your career in a supportive company culture with competitive pay and benefits, apply today!
Why Join Us?
- Immediate Start: Don't wait weeks for a response.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Night Shift Perks: Enjoy a quieter environment and potential bonuses.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound customer calls and emails with patience and accuracy.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction levels.
- Data Entry: Maintain and update customer account information in our CRM system in real-time.
- Product Support: Educate customers on our products/services and process orders accurately.
- Team Collaboration: Communicate effectively with the night operations team to escalate complex issues.
- Documentation: Record all customer interactions and resolutions according to company policies.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is preferred but not mandatory for the right candidate.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Technical Skills: Proficient in using computers and standard office software.
- Attitude: A positive attitude and a strong desire to help others.