Job Description
Join Premier Connect Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional customer experiences from our Wichita headquarters. Daily pay options available through our innovative payroll system, ensuring you get paid faster than traditional schedules.
As a key member of our client support team, you'll handle inquiries, resolve issues, and build lasting relationships with customers across diverse industries. We provide comprehensive training and a collaborative environment focused on growth and recognition.
Special Hiring Event Alert: We're hosting exclusive interviews for Virginia candidates in November! Express interest for remote/virtual interview slots.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with support teams to resolve complex issues
- Meet performance metrics including quality scores and resolution times
- Identify opportunities for process improvements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed