Job Description
We are seeking a dedicated Customer Service Representative to join our thriving team in Long Beach, California. If you are looking for a stable career with paid training and the flexibility of a night shift schedule, this is the perfect opportunity for you.
At Horizon Support Solutions, we pride ourselves on delivering exceptional service to our clients. As a night shift representative, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying a predictable work-life balance. We offer a comprehensive benefits package, competitive pay, and a clear path for career advancement.
Why Join Us?
- Competitive hourly wage with night shift differential.
- Comprehensive paid training program.
- Health, dental, and vision insurance.
- Retirement savings plan (401k).
- Modern remote-friendly work environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience and professionalism.
- Process orders, returns, and refunds accurately.
- Document all interactions and customer feedback in the CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Maintain a high level of product knowledge through ongoing training.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to remain calm and professional under pressure.
- Reliable internet connection (if remote).