Job Description
Are you a compassionate listener looking for a rewarding career? We are seeking a dedicated Customer Service Representative to join our thriving team in Philadelphia, PA. We offer comprehensive Paid Training to ensure you have all the tools you need to succeed in the night shift environment.
As a key member of our support team, you will be the voice of our brand, helping clients resolve issues, answer inquiries, and ensure a seamless experience. If you thrive in a fast-paced setting and want to start a career with growth potential, this is the opportunity for you.
Responsibilities
- Handle a high volume of incoming calls and emails with a focus on customer satisfaction.
- Resolve customer inquiries and complaints professionally and efficiently.
- Utilize CRM software to log interactions and update customer records accurately.
- Collaborate with the support team to troubleshoot complex issues.
- Maintain a positive and empathetic demeanor, even during high-pressure situations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but not required (Paid Training provided!).
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong computer literacy and typing skills.
- Excellent verbal communication and active listening skills.