Job Description
Are you looking for a rewarding career with flexible hours and paid training?
Join our dynamic team at Apex Customer Solutions as a Night Shift Customer Service Representative. We are currently hiring dedicated individuals in Oklahoma City to provide exceptional support to our valued clients. No prior experience is required—we provide comprehensive paid training to get you up to speed. If you have a positive attitude and a passion for helping others, we want to hear from you!
Why Join Us?
- Paid Training Program: Start earning quickly with our industry-leading training.
- Competitive Pay: Earn $18.00 - $22.00 per hour depending on experience.
- Night Shift Schedule: Enjoy a work-life balance with our evening shifts.
- Modern Environment: Work in a supportive, professional, and fast-paced environment.
We are committed to providing excellent service to our customers and looking for team members who share this vision.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and empathy.
- Accurately enter and update customer information into our CRM system.
- Follow company scripts and guidelines to ensure consistent service quality.
- Collaborate with team leads to improve service processes and customer satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Ability to work rotating night shifts (e.g., 9:00 PM - 6:00 AM).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to learn new software quickly.
- Must be a U.S. citizen or authorized to work in the United States.