Job Description
Join our elite customer service team in Atlanta and unlock your potential with comprehensive paid training! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during peak evening hours. Enjoy competitive pay, performance bonuses, and a supportive culture that values your growth. Why Join Us? Paid training program, career advancement opportunities, health benefits, and a vibrant downtown Atlanta work environment. Perfect for night owls seeking stability and upward mobility!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM software and troubleshooting protocols
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with team leads during shift transitions for seamless handoffs
- Meet/exceed KPIs for resolution time and customer satisfaction (CSAT)
- Participate in ongoing training for product updates and service excellence
- Support cross-functional teams during high-volume periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center background ideal)
- Strong typing skills (40+ WPM) and CRM proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Problem-solving mindset with emotional intelligence
- Reliable transportation and flexible availability
- Background check and drug screen required