Job Description
Join our award-winning customer service team at LocalCare Solutions! We're hosting an exclusive hiring event for passionate individuals to represent our Charlotte-based clients. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement while making a real impact in your community.
As a vital member of our support team, you'll handle inquiries with empathy and professionalism while working in a modern, collaborative environment. Perfect for students, parents, or career changers seeking meaningful part-time work.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional service
- Process transactions and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset
- Basic typing speed of 35+ WPM