Job Description
Join our dynamic team at Global Support Solutions as a Customer Service Representative in Mesa, AZ! We're seeking dedicated night shift professionals with excellent communication skills to deliver exceptional customer experiences. Enjoy comprehensive paid training, competitive compensation, and career advancement opportunities in a supportive environment. Work flexible night hours while making a real impact on our clients' satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics for quality and speed
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently in a night shift setting
- Proficient in Microsoft Office and CRM software
- Typing speed of 40+ WPM
- Must pass background check and drug screening