Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative in Oakland, IL! We're seeking dedicated professionals to deliver exceptional service during evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive environment focused on your growth. This role is perfect for individuals who thrive in dynamic settings and want to build a rewarding career in customer service.
What We Offer:
- Full paid training program (4 weeks)
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (e.g., Salesforce)
- Excellent communication and problem-solving abilities
- Ability to work independently on night shift (10 PM - 6 AM)
- Basic technical troubleshooting knowledge