Job Description
Are you ready to launch your career with paid training?
Apex Support Solutions is currently seeking a motivated Customer Service Representative to join our thriving team in Columbus, Ohio. We are looking for individuals who thrive in a fast-paced environment and are eager to provide exceptional support to our clients. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.
Why Join Us?
- Paid Training: Start with a comprehensive training program to get you up to speed.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Night Shift Flexibility: Enjoy a great work-life balance with our evening schedules.
- Growth Opportunities: Clear pathways for advancement within the company.
Apply today and take the first step toward a rewarding career!
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with a focus on retention and satisfaction.
- Resolve customer inquiries, complaints, and issues accurately and efficiently using our CRM systems.
- Process orders, returns, and account adjustments while maintaining data integrity.
- Document all customer interactions and feedback in the company database.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus, but we provide paid training for the right candidates.
- Strong verbal communication skills with the ability to convey complex information simply.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work night shifts, including weekends and holidays as required.
- Professional demeanor and a positive attitude.