Job Description
Join Nashville Connect Solutions as a Local Customer Service Representative and become the voice of our vibrant community! We're seeking passionate individuals to deliver exceptional support to Nashville residents while enjoying weekly pay and immediate start opportunities. As a key member of our local team, you'll build meaningful relationships with customers while representing a company that invests in its people. Enjoy a supportive environment, comprehensive training, and the satisfaction of making a direct impact on your community.
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism and empathy
- Resolve inquiries regarding services, billing, and account management
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with local teams to escalate complex issues and implement solutions
- Meet performance metrics for resolution rates and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years of customer service experience in local market preferred
- Exceptional communication skills with clear, professional verbal/written abilities
- Strong problem-solving aptitude with patience and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends as needed
- Positive attitude and commitment to representing Nashville values