Job Description
Are you a people-person looking for a rewarding career with growth opportunities? Apex Contact Solutions is currently hiring Customer Service Representatives for our night shift team in Mesa, AZ.
We pride ourselves on providing exceptional support to our clients and are looking for dedicated individuals to join our family. We offer comprehensive paid training to ensure you are equipped with the skills needed to succeed.
Why Apply?
- Paid Training: No experience required – we teach you everything you need to know.
- Night Shift Benefits: Work during hours that fit your lifestyle with competitive shift differentials.
- Growth Path: Clear opportunities for advancement within the company.
Join us and make a difference in our customers' lives today!
Responsibilities
- Handle inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Document all customer interactions and account information in the CRM system.
- Adhere to company scripts, policies, and quality assurance standards.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
- Escalate complex issues to the appropriate department when necessary.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and maintain focus during night shifts.
- Reliable internet connection and home office setup (if remote).
- Flexibility to work weekends, holidays, and rotating shifts.