Job Description
Join our award-winning customer service team as a Senior Call Center Representative! We're urgently hiring motivated professionals to deliver exceptional support to our clients across Charlotte, NC and Virginia. Enjoy the flexibility of 100% remote work while advancing your career in a dynamic, growth-oriented environment. Our comprehensive benefits package includes health insurance, paid time off, and career development programs.
Why Choose Us?
• Industry-leading training and certification
• Monthly performance bonuses
• Flexible scheduling options
• State-of-the-art home office setup provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex technical and billing issues with empathy and efficiency
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with support teams for seamless issue escalation
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- 2+ years of call center or customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- High-speed internet connection at home
- Ability to work flexible shifts including evenings/weekends
- Professional home office setup with quiet workspace
- Passion for delivering outstanding customer experiences