Job Description
Are you looking for a rewarding career in a dynamic environment? Apex Support Solutions is currently hiring Customer Service Representatives for our Night Shift operations in Philadelphia, Pennsylvania.
We offer comprehensive Paid Training to ensure you have all the tools necessary to succeed. Whether you are an experienced professional or just starting your career, we provide the guidance and support you need to thrive.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00/hr)
- Full benefits package (Health, Dental, Vision)
- Paid training program with mentorship
- Shift flexibility and job stability
- Modern, comfortable work environment
Don't miss this opportunity to grow your career with a leader in the industry!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Accurately document all customer interactions and account information in our CRM system.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with team leads to improve service quality and call metrics.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High School Diploma or GED equivalent required.
- Previous call center or customer service experience is a plus but not mandatory for our Paid Training program.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent verbal communication and active listening skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.