Job Description
Are you a dedicated problem solver looking for a stable, rewarding career in Customer Service? Apex Support Solutions is currently seeking a talented Customer Service Representative to join our thriving Night Shift team based in Portland, Ohio. This is a fully remote position, allowing you to work from the comfort of your home while providing exceptional support to clients across the nation.
As a key member of our team, you will be the voice and face of our brand, handling inquiries with empathy and efficiency. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values your contribution. If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on resolving issues on the first contact.
- Assist customers with account inquiries, product information, and troubleshooting technical issues.
- Document all customer interactions, feedback, and account changes accurately in the CRM system.
- Maintain a professional, empathetic, and positive demeanor while working the night shift.
- Collaborate with the support team and management to identify trends and improve service processes.
- Follow all company policies and quality assurance standards to ensure customer satisfaction.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, call centers, or tech support is preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 7:00 AM).
- Strong computer literacy and typing skills (minimum 40 WPM).
- Excellent verbal and written communication skills with a clear phone voice.
- Ability to work independently and manage time effectively in a remote setting.