Job Description
Join our award-winning team at Global Support Solutions as a Night Shift Customer Service Representative in Portland, PA! We're hosting a exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. This role is perfect for night owls seeking stability and advancement opportunities in a dynamic customer-focused setting.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records of interactions in CRM systems
- Collaborate with team members to escalate complex issues
- Adhere to service level agreements and quality standards
- Contribute to process improvements for customer satisfaction
- Support training initiatives for new team members
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible overnight shifts (11 PM - 7 AM)
- Typing speed of 40+ WPM
- Positive attitude under pressure