Job Description
Are you ready to kickstart your career? Join our dynamic team as a Customer Service Representative for our upcoming Hiring Event in Portland, Pennsylvania. We are looking for motivated individuals to join our night shift operations and deliver exceptional support to our clients.
We are currently conducting a hiring event to fill immediate openings. If you thrive in a fast-paced environment and enjoy helping others, this is the opportunity for you.
Responsibilities
- Manage Customer Inquiries: Receive and resolve customer calls and emails efficiently and professionally.
- Problem Solving: Diagnose technical or service-related issues and provide accurate solutions.
- Documentation: Accurately record customer interactions, account details, and actions taken in the CRM system.
- Process Adherence: Follow standard operating procedures to ensure compliance and quality standards.
- Upselling: Identify opportunities to recommend additional products or services to enhance customer value.
Qualifications
- Communication Skills: Excellent verbal and written communication skills with a friendly demeanor.
- Availability: Must be available to work night shifts (e.g., 10 PM - 6 AM or similar).
- Computer Proficiency: Basic to intermediate computer skills and typing speed (40+ WPM).
- Experience: Previous customer service experience is a plus but not required for our Hiring Event.
- Education: High school diploma or equivalent required.