Job Description
Welcome to Apex Support Solutions, a leader in providing exceptional customer experiences. We are currently seeking a dedicated Customer Service Representative to join our thriving night shift team in Raleigh, North Carolina.
This is an outstanding opportunity for driven individuals ready to launch a successful career. We offer comprehensive paid training to ensure you have all the tools necessary to excel. If you are looking for a stable role with a supportive culture, apply today.
Why Join Us?
- Paid Training Program: No experience required—we teach you everything you need to know.
- Night Shift Schedule: Work when you want with flexible evening and overnight shifts.
- Growth Opportunities: Clear paths for career advancement within the company.
Responsibilities
- Manage a high volume of incoming calls, emails, and chats during assigned night shifts.
- Assist customers with product inquiries, account troubleshooting, and order status updates.
- Utilize CRM software to accurately log interactions and maintain customer records.
- Resolve customer complaints and issues efficiently while adhering to company scripts and policies.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads to improve overall service quality and operational efficiency.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing proficiency (40+ wpm).
- Strong verbal communication skills with a professional and empathetic tone.
- Ability to work independently and stay focused during night hours.
- Must be available to work rotating shifts, including weekends and holidays.
- Previous customer service experience is a plus but not mandatory.