Job Description
Launch your career in customer service with our PAID TRAINING program! Omaha Connect Solutions is seeking motivated individuals for weekend shift call center positions in Omaha, NE. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible weekend schedules, and opportunities for advancement in a supportive team environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Availability to work weekends (Fri-Sun) and holidays
- Positive attitude and problem-solving mindset
- Ability to sit for extended periods and use headset equipment
- Pass background check and drug screening