Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay with night shift differential, comprehensive benefits, and career advancement opportunities while serving diverse clients across the nation.
Why You'll Love This Role:
- Work remotely with flexible scheduling (10:00 PM - 6:00 AM)
- Free home office equipment and internet stipend
- Health, dental, and vision insurance after 60 days
- 401(k) with company match
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and account issues using CRM tools
- Document interactions in Salesforce with 100% accuracy and timeliness
- Collaborate with escalation team on unresolved issues within SLA
- Proactively identify upsell opportunities for premium services
- Maintain detailed knowledge of product catalog and policies
- Participate in monthly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in B2B/B2C environment
- Proficiency in CRM platforms (Salesforce/Zendesk) and MS Office
- Type 45+ WPM with 98% accuracy in live chat/phone systems
- Exceptional conflict resolution and de-escalation skills
- Quiet, dedicated home workspace with reliable high-speed internet
- Ability to work independently during night shifts with minimal supervision