Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers from the comfort of your home! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive training, and a supportive remote team environment while making a real impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and troubleshooting protocols
- Document interactions accurately in our customer database
- Collaborate with internal teams to resolve complex escalations
- Maintain performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience (remote preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- High-speed internet and quiet home office setup
- Ability to work independently during night shift (10 PM - 6 AM)
- Flexible schedule availability including weekends