Job Description
Join ConnectSphere Solutions as a Night Shift Customer Service Representative and transform your career while working remotely! We're seeking passionate professionals to deliver exceptional customer experiences from home, supporting clients across New York and Florida.
Why ConnectSphere?
- Industry-leading compensation with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Flexible remote work environment
- Clear career advancement paths
- 24/7 technical support
As a key member of our customer success team, you'll handle high-value interactions, resolve complex issues, and become a trusted brand ambassador—all while enjoying work-life balance with our night shift schedule.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve billing, technical, and service inquiries with empathy and efficiency
- Maintain accurate customer records in Salesforce CRM
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed KPIs including CSAT scores and resolution times
- Identify process improvement opportunities
- Train on new products/services monthly
- Participate in team huddles and performance reviews
Qualifications
- 2+ years customer service/call center experience
- Proven ability to handle high-pressure situations
- Strong typing skills (50+ WPM) and tech proficiency
- Excellent verbal/written communication skills
- Ability to work independently in remote environment
- Available for night shifts (11 PM - 7 AM EST)
- Must reside in New York or Florida
- High-speed internet connection required