Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative. This fully remote role offers the flexibility to work from home while delivering exceptional service to clients across New York and Florida. We provide comprehensive training, career growth opportunities, and a supportive virtual environment. If you're a dedicated problem-solver with strong communication skills, we want you on our team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex billing, technical, and account issues using CRM systems
- Document all interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain performance metrics for response time and resolution efficiency
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to troubleshoot technical issues independently
- Strong time management and multitasking abilities
- Reliable high-speed internet and quiet home workspace
- Must be available for night shifts (10 PM - 6 AM EST)