Job Description
Join CityConnect Solutions as a Local Customer Service Representative and deliver exceptional experiences for Boston-area residents! This weekend-only remote position lets you serve your community without commuting, offering competitive pay and flexible scheduling.
What We Offer:
- Competitive hourly rate ($22-$28)
- 100% remote weekend work (Sat/Sun)
- Comprehensive paid training
- Health benefits for part-time employees
- Opportunities for advancement
Be the voice of Boston while enjoying work-life balance. Apply today to make a real impact in your hometown!
Responsibilities
- Handle inbound/outbound customer calls for Boston-area clients
- Resolve billing, technical, and service inquiries
- Document interactions in CRM system with 100% accuracy
- Collaborate with local teams to resolve complex issues
- Meet/exceed KPIs for satisfaction and resolution rates
- Participate in weekend team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent required
- Exceptional communication and empathy skills
- Ability to work independently in remote setting
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet workspace
- Availability for all weekend shifts (Sat/Sun 8am-8pm)