Job Description
Are you a dedicated professional seeking a Night Shift Customer Service Representative position? Apex Contact Solutions is currently hiring for remote roles in New York, NY and Florida.
We offer a competitive pay package and a supportive environment for remote workers. If you have excellent communication skills and are looking for a stable career in customer support, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Flexible remote work schedule
- Health and dental insurance options
- Opportunities for advancement
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat during night shifts.
- Resolve customer issues with a focus on empathy, accuracy, and efficiency to ensure high satisfaction rates.
- Log detailed and accurate notes regarding customer interactions and account status in CRM software.
- Follow up with customers to ensure their concerns have been fully resolved.
- Adhere to all company policies, service level agreements (SLAs), and quality assurance standards.
- Collaborate with team leads to identify trends in customer feedback and improve service delivery.
Qualifications
- High school diploma or General Education Diploma (GED) required.
- Must reside in the United States (specifically NY or FL) with a reliable high-speed internet connection.
- Previous experience in customer service, call center, or technical support is highly preferred.
- Strong verbal communication skills and the ability to type at least 40 WPM.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM) with flexibility for overtime.
- Proficiency in Microsoft Office Suite and ability to learn new software quickly.