Job Description
Join our award-winning customer service team as a Night Shift Representative in San Antonio! We're seeking dedicated professionals to deliver exceptional support while our clients rest. Enjoy paid training, competitive compensation, and opportunities for advancement in a dynamic environment. Night shift hours (10 PM - 6 AM) include premium pay and a quieter workflow. Benefit from comprehensive health coverage, retirement plans, and a supportive team culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and knowledge bases
- Process transactions, returns, and service modifications
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with escalation teams for unresolved issues
- Maintain performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Ability to work independently during night hours
- Proficient with Windows OS and typing (40+ WPM)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Availability for 10 PM - 6 AM shifts (weekends required)