Job Description
Are you looking for a rewarding career with a competitive salary and flexible night shift options? Horizon Customer Solutions is hosting a hiring event in Tucson, AZ, specifically for passionate Customer Service Representatives.
We are looking for individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences. As a representative on the night shift, you will be the first point of contact for our valued clients, ensuring their needs are met with empathy and efficiency.
Why Join Us?
- Competitive hourly rate: $18 - $24/hr.
- Health, dental, and vision insurance available.
- 401(k) retirement plan with company match.
- Weekly pay and paid time off.
Don't miss this opportunity to grow your career in a supportive and dynamic team environment. We value diversity and encourage all qualified applicants to apply.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience and a problem-solving mindset.
- Accurately document customer interactions and account information in our CRM system.
- Provide product information and explain complex procedures in simple terms.
- Collaborate with team leads and support departments to escalate complex issues.
- Maintain a professional and positive demeanor during all shifts.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Ability to work independently during night shifts without direct supervision.
- Problem-solving skills and the ability to remain calm under pressure.