Job Description
Are you ready to advance your career while enjoying the flexibility of night shifts? Apex Support Solutions is hosting a special Hiring Event in Tucson, AZ, and we are looking for passionate Customer Service Representatives to join our elite team.
As a night shift representative, you will be the voice of our brand, ensuring our clients receive top-tier support during their peak hours. We offer a dynamic work environment, competitive benefits, and clear pathways for advancement.
Responsibilities
- Manage inbound and outbound customer calls and emails with a focus on resolving issues efficiently.
- Assist customers with product inquiries, troubleshooting, and account management.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with the support team to improve service protocols and customer satisfaction scores.
- Identify and escalate complex issues to senior management when necessary.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call centers, or retail is preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work independently and problem-solve under pressure.