Job Description
Are you a dedicated problem solver looking for a rewarding opportunity? Apex Support Solutions is seeking a skilled Customer Service Representative to join our high-performing night shift team in Virginia Beach. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who thrive in a fast-paced environment.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer an immediate start for the right candidates, competitive pay, and a comprehensive benefits package.
Why Join Us?
- Competitive hourly wage ($17.00 - $22.00).
- Immediate start available.
- Comprehensive training provided.
- Supportive and inclusive work culture.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Provide accurate information regarding products, services, and account status to customers.
- Log detailed and accurate notes in the CRM system after every interaction.
- Escalate complex issues to the appropriate team leads or supervisors when necessary.
- Stay updated on company policies, procedures, and product knowledge to assist customers effectively.
- Maintain a professional and positive demeanor, even during challenging customer situations.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required (training provided).
- Strong verbal communication and active listening skills.
- Ability to type at least 35-40 WPM.
- Must be available to work rotating night shifts, including weekends and holidays.
- Reliable internet connection and computer equipment if working remotely (on-site option available).