Job Description
Join our award-winning customer service team and kickstart your career! ConnectCare Solutions is seeking enthusiastic Local Customer Service Representatives for immediate full-time roles in Atlanta, GA. No experience necessary – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, benefits package, and a supportive work environment focused on your success.
As a cornerstone of our client satisfaction team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting customer relationships. Our collaborative culture values fresh perspectives and offers clear advancement paths into senior roles, team leadership, and specialized departments.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues using company guidelines and tools
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical support and billing teams for complex case escalation
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team success through knowledge sharing and best practice adoption
Qualifications
- High school diploma or equivalent required (college preferred)
- No prior experience necessary – we train motivated candidates
- Strong communication skills with clear verbal and written abilities
- Proficient in basic computer applications (email, browsers, MS Office)
- Ability to multitask in fast-paced environments while maintaining composure
- Customer-focused mindset with patience and problem-solving aptitude
- Reliable attendance and punctuality essential for team operations
- Must pass background check and pre-employment screening