Job Description
Join Memphis Connect Solutions as a Customer Service Representative and launch your career in customer support without prior experience! We're seeking compassionate individuals in Memphis, TN, and Georgia to deliver exceptional service remotely. Enjoy competitive pay, comprehensive training, and a supportive virtual work environment. Help us transform customer experiences while building your professional foundation.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client accounts
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to escalate complex issues when needed
- Meet daily performance metrics including call quality and resolution targets
- Participate in ongoing training to enhance product knowledge and soft skills
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills with clear verbal/written abilities
- Basic computer proficiency (Windows, Microsoft Office, CRM software)
- Reliable high-speed internet connection and quiet home office space
- Ability to work independently while collaborating in a virtual team
- Flexible schedule including occasional evening/weekend availability
- Residency in Memphis, TN or Georgia (must be within 50 miles of city center)