Job Description
Join our award-winning customer service team as a full-time Customer Service Representative in Charlotte, NC! We offer comprehensive paid training, competitive compensation, and a supportive environment where your growth is prioritized. As a key member of our team, you'll resolve inquiries, build customer relationships, and contribute to our industry-leading satisfaction rates. Enjoy benefits including health insurance, paid time off, and career advancement opportunities. Ready to launch your career in customer service?
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in customer databases
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
- Maintain comprehensive product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments
- US work authorization required