Job Description
Join our award-winning customer service team in Houston! We're seeking passionate individuals with no prior experience to provide exceptional support to our clients. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. If you're a people person ready to grow professionally, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless service experiences
- Meet daily performance metrics including resolution times and satisfaction scores
- Continuously improve product knowledge through training modules
- Identify opportunities to enhance customer experience workflows
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills in English (bilingual Spanish a plus)
- Proficient in basic computer applications and typing (30+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote training options
- Must pass background check and drug screening