Job Description
Launch your career in customer service with Detroit Customer Solutions! We're actively seeking motivated individuals with no prior experience to join our award-winning call center team. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. If you're a great communicator with a passion for helping others, we want you on our team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to improve customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to navigate computer systems simultaneously
- Reliable attendance and punctuality
- Positive attitude and willingness to learn