Job Description
Launch your career with Apex Solutions Group! We're hiring enthusiastic Customer Service Representatives for our Raleigh, NC location. No experience required – we provide comprehensive training to set you up for success. Join our award-winning team and deliver exceptional customer experiences while growing professionally.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Paid training and career advancement opportunities
- Modern downtown Raleigh workspace
- Team-focused culture with monthly social events
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with accuracy
- Collaborate with support teams for complex escalations
- Meet/exceed customer satisfaction metrics
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – entry-level welcome!
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mindset
- Must be authorized to work in the US