Job Description
Are you looking for a stable career in customer service?
We are currently hiring Local Customer Service Representatives in Oakland, CA. We provide comprehensive paid training for candidates with a passion for helping others. Join a dynamic team where your growth matters.
As a Customer Service Representative, you will serve as the primary point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure every interaction leaves a lasting positive impression. We pride ourselves on our local roots and community-first approach.
Why Apply With Us?
- Paid On-the-Job Training: No prior experience needed; we teach you everything you need to know.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Health Benefits: Medical, dental, and vision insurance available after 90 days.
- Professional Development: Clear pathways for advancement into team lead and management roles.
Responsibilities
- Manage inbound and outbound customer calls with a focus on first-call resolution and high-quality service.
- Assist customers with product inquiries, billing questions, account troubleshooting, and technical support.
- Document all customer interactions accurately and efficiently in the CRM database.
- Identify opportunities to cross-sell products and services to meet revenue targets.
- Collaborate closely with the sales and technical support departments to resolve complex customer issues.
- Maintain a professional, empathetic, and positive demeanor during high-volume periods.
- Stay up-to-date on product knowledge, policy changes, and company news to provide accurate information.
Qualifications
- High School Diploma or GED is required.
- Basic computer proficiency and familiarity with Windows or Mac OS.
- Excellent verbal and written communication skills.
- Ability to type 30+ WPM and navigate multiple software systems simultaneously.
- Strong problem-solving skills and a patient, empathetic attitude toward customers.
- Must be authorized to work in the United States.
- Reliable high-speed internet connection (required for remote/hybrid hybrid components).