Job Description
Join our award-winning customer support team as a Customer Service Representative and kickstart your career in the thriving tech industry! We're seeking passionate individuals with no prior experience to provide exceptional service to our clients. Enjoy the flexibility of 100% remote work while receiving comprehensive training and growth opportunities. Our collaborative culture and competitive benefits package make us a top employer in Charlotte and beyond.
Why Join Us? 🌟
• Industry-leading onboarding program
• Career advancement into tech roles
• Flexible work schedule
• Health/dental/vision benefits
• Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify opportunities to improve customer experiences
- Adhere to compliance and security protocols
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite
- Strong problem-solving abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Must pass background check and drug screen
- Previous customer service experience (preferred but not required)