Job Description
Immediate Start! No Experience Required!
Join our award-winning customer service team as a Customer Service Representative. We're seeking motivated individuals in New York to provide exceptional support to our clients. Full training provided!
What We Offer:
- Comprehensive paid training program
- Flexible day/night shift options
- Health benefits after 60 days
- Performance-based bonuses
- Career advancement opportunities
Perfect for career changers, recent graduates, or anyone seeking a fresh start!
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Process orders and update customer records
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (call times, CSAT)
- Document interactions in CRM system
- Identify upsell opportunities
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (minimum)
- Excellent communication skills (written & verbal)
- Strong problem-solving abilities
- Ability to navigate multiple systems simultaneously
- Patience and empathy in customer interactions
- Reliable internet connection for remote options
- Must be authorized to work in the US
- No prior experience required – we train!