Job Description
Join our award-winning customer service team and kickstart your career with no prior experience! ConnectCare Solutions is seeking passionate individuals for our Atlanta-based Customer Service Representative position. We provide comprehensive paid training (4 weeks) to equip you with all necessary skills. Enjoy competitive pay, benefits, and a supportive environment where your growth matters. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound/outbound calls and customer inquiries via phone/email/chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call handling and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college degree required)
- Zero experience necessary – we train you!
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to navigate multiple computer systems simultaneously
- Positive attitude with a customer-first mindset
- Reliable internet connection for remote work flexibility
- Background check required post-offer