Job Description
Join our award-winning customer service team and launch your career in healthcare support! We're seeking enthusiastic individuals to deliver exceptional patient experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment in Miami's vibrant healthcare sector.
Responsibilities
- Handle inbound/outbound calls for patient inquiries and appointment scheduling
- Maintain accurate electronic health records using HIPAA-compliant systems
- Resolve billing and insurance coverage questions with empathy
- Collaborate with medical teams to coordinate patient care needs
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced medical environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and passion for helping others
- Must pass background check and drug screening