Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative in Washington, PA! We're hosting a hiring event for motivated individuals with no prior experience needed. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Perfect for recent graduates or career changers looking to launch their customer service journey.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote flexibility
- Available to work flexible shifts including weekends