Job Description
Join our award-winning customer service team in Oakland! We're hiring enthusiastic individuals with no prior experience – just bring your positive attitude and eagerness to learn. Enjoy comprehensive paid training, flexible scheduling, and opportunities for career advancement. Our supportive environment offers competitive benefits including health insurance, paid time off, and retirement plans. Perfect for career changers, recent graduates, or anyone seeking a fresh start in customer service.
Hiring Event Details:
- When: October 15, 2023 | 9:00 AM - 4:00 PM
- Where: Oakland Convention Center, 550 10th St
- Bring: Valid ID and resume (optional)
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality)
- Collaborate with team members to improve service
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- No experience required – we train everyone!
- High school diploma or equivalent (GED)
- Clear and articulate communication skills
- Basic computer proficiency (typing, navigation)
- Ability to work in a fast-paced environment
- Strong problem-solving mindset
- Reliable internet connection for remote options
- Positive attitude and team spirit