Job Description
Join Austin's fastest-growing customer service team! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. With comprehensive paid training and career advancement opportunities, you'll develop skills in conflict resolution, CRM systems, and relationship-building. Enjoy a collaborative culture where your voice matters, with competitive pay and benefits including health insurance and retirement plans.
Perfect for career-changers or recent graduates! No experience required – we invest in your success through structured training programs. Work in our modern downtown Austin office with flexible scheduling options. Become part of a company that values growth, innovation, and making a real difference in our local community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex cases
- Meet performance metrics including response time and satisfaction scores
- Identify process improvements and suggest innovative solutions
- Represent our brand with integrity and enthusiasm in all interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced environments
- Strong problem-solving and active listening abilities
- Customer service experience a plus but not required
- Passion for helping others and community engagement
- Must pass background check and drug screening