Job Description
Join our award-winning customer service team in Colorado Springs and launch your career with no experience required! We're seeking passionate individuals to deliver exceptional support to local residents. Enjoy comprehensive paid training, flexible scheduling, and opportunities for growth in a supportive environment.
As a Local Customer Service Representative, you'll be the first point of contact for customers seeking assistance with our high-speed internet, TV, and phone services. We value your unique perspective and commitment to our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve service issues, troubleshoot technical problems, and process orders
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex customer concerns
- Meet daily performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Represent our brand with professionalism and local community pride
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to navigate multiple software systems simultaneously
- No prior experience required – we provide comprehensive training
- Must pass background check and drug screening
- Availability to work weekends and holidays as needed
- Reside within Colorado Springs metropolitan area