Job Description
Join our award-winning team as a Customer Service Representative! No experience required - we provide comprehensive training. Immediate start available for motivated individuals in Charlotte, NC. Help us deliver exceptional service to our growing client base while building a rewarding career.
We're seeking compassionate communicators to resolve inquiries, process orders, and maintain customer satisfaction. If you're passionate about helping others and thrive in a dynamic environment, this is your opportunity to launch a successful career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Process orders and update customer account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for call volume and resolution time
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and empathy
- Proficient with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn
- No prior experience required - training provided
- Must pass background check and drug screening