Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our dynamic healthcare technology company.
Why Join Us?
- 100% remote work flexibility
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and professional development
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
- Maintain HIPAA compliance for all client interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Quiet home office environment with reliable internet
- Ability to work flexible hours including weekends
- Passion for helping others