Job Description
Join Atlanta Connect Solutions as a Customer Service Representative and launch your career in one of America's fastest-growing cities! We're seeking motivated individuals with no prior experience to join our dynamic team immediately. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of downtown Atlanta. This is your opportunity to develop valuable communication skills while making a real impact on our clients' experiences.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training programs to enhance product knowledge
- Contribute to a positive team culture through collaborative problem-solving
Qualifications
- High school diploma or equivalent (no experience required)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications and typing (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new technologies
- Legal authorization to work in the United States