Job Description
Join our award-winning customer service team in Wichita! We're seeking motivated Weekend Call Center Agents with paid training to deliver exceptional support to our clients. Enjoy competitive pay, flexible weekend schedules, and career growth opportunities in a modern, collaborative environment.
Why Work With Us?
• Comprehensive paid training program
• Weekend shift premiums
• Health benefits and retirement plans
• Career advancement pathways
• Positive team culture focused on recognition
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance protocols
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads for complex issue escalation
- Participate in continuous improvement initiatives
- Adhere to privacy and security regulations
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication and active listening skills
- Ability to work flexible weekend shifts (Sat/Sun)
- Basic computer proficiency and typing (30+ WPM)
- Customer service or call center experience a plus
- Problem-solving mindset and resilience
- Positive attitude and team-oriented approach